Question 1

How do I turn on the band?

Accepted Answer

1.) Hold the Upmood logo on the device for 3 seconds to turn on the band.
2.)  Connect the band to the charger. Red light will turn on when it’s charging while blue light will indicate that it’s fully charged.

Question 2

The band turns itself off. How do I fix it?

Accepted Answer

Check the following conditions:
(1) the band is loosely wore
(2) arm hair is in between the sensor and skin
(3) irregular skin tone because of tattoos

If experiencing any of these, kindly place the band in your inner wrist for a more effective sensor detection.

Question 3

The band is not detectable by the app.

Accepted Answer

1.) Make sure the band is fully charged.
2.) Try restarting the band. Hold band logo for 3 secs to turn off, and 3 seconds to turn on again.

Question 4

What do the red and blue lights mean on my Upmood Band?

Accepted Answer

When the Upmood Band is flashing blue, it means the Bluetooth signal got disconnected from your phone. In this case, reconnect the Band to your App immediately by going to the App and tap ‘Tap device to connect band’ circle.

When the Upmood Band is flashing red, it means your Band battery is running low, be sure to charge it with the given cable.

Frequently Asked Questions

How do I turn on the band?

The band turns itself off. How do I fix it?

The band is not detectable by the app.

What do the red and blue lights mean on my Upmood Band?